We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

If 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bckgroupcare@gmail.com. If your return is accepted, we’ll send you an instructions on how and where to send your products and return shipping charges are applicable for the buyer. Items sent back to us without first requesting and confirmation from our side a return will not be accepted.

You can always contact us for any return question at bckgroupcare@gmail.com


You can cancel any orders before the product has been fulfilled/shipped from our end. You can cancel your orders by sending us email at bckgroupcare@gmail.com. Our Customer Service Executives will contact you for confirmation of the cancellation request. Once the cancellation request has been made from your end.

After confirmation of the cancellation request, Your entire order amount (if prepaid) will be refunded to the bank account from which you had made the order within 3 to 7 days depends on the policy of your Bank. You will be notified about the cancellation of your order vide email.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges (if applicable)

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item and return shipping charges of old product are applicable for the buyer.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at . We will let you know the return address and instructions on how to return your item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.